What to Do When a Crypto Exchange Withdrawal Was Not Authorized
Steps for documenting an unauthorized cryptocurrency exchange withdrawal and preparing evidence for a legitimate investigation.
# Secure the exchange account
Use the exchange's official security process immediately if you believe a withdrawal was unauthorized.
Change relevant passwords and secure the email account connected to the exchange.
Locate the withdrawal
Find the withdrawal record in the exchange account.
Record the transaction hash, cryptocurrency, amount, destination address and withdrawal time.
Compare account activity
Review login alerts, security notifications, device records and other account information that may help establish the sequence of events.
Preserve support communications
Keep support tickets, emails, case numbers and exchange responses.
These records can become important supporting evidence.
Trace the blockchain transaction
Once the transaction hash is confirmed, publicly visible blockchain records may be used to document subsequent asset movement.
Do not impersonate the account holder
Private exchange information should only be requested through authorized account access, an authorized representative or appropriate legal procedures.
Recovery limitations
An exchange investigation and blockchain trace can provide evidence without guaranteeing that cryptocurrency will be returned.
Final thoughts
An unauthorized withdrawal should be treated as both a financial and security incident.
Zenith Hackers Intelligence supports authorized cryptocurrency investigations and evidence preservation.